Kim Vegas Casino - プレイヤーの撤退が遅れています。

Changed the withdrawal process, the constant rejected application and asking to do another withdrawal procedure and constant automated message with different reasons now in pending but says its been accepted on their side my bank but my bank has not received any transactions or any requests or deposits at all so kim vegas is evasive and keeps saying 10 days yet it says fast withdrawal but so far it been 2 days not a sign at all and my last was in my account within hours and cleared in 2 to 3 days. So they are mucking around want my winnings.

Dear dougredbyrne,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino? I understood that you have received a payment from this casino previously, is that correct?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear dougredbyrne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.