KinBet Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

The casino Kinbet decided to close my account unilaterally without any explanation, even though there was money inside. It's been over a month and they keep telling me to wait because it's under review, without any explanations. They always repeat the same thing. It gives me the impression that they are a scam.

El casino kinbet decidió cerrarme la cuenta unilateralmente sin explicaciones con dinero dentro y lleva más de un mes diciéndome que espere que está en revisión sin explicaciones siempre repiten lo mismo me da la impresión que son un fraude.

Dear User21,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm if you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports only?

Did you accumulate your winnings with or without a bonus?

Have you made any successful withdrawals from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

First of all, thank you. They told me that my account did not need to undergo KYC verification. In fact, they already gave me a refund without any problems.

I only used sports betting.

And no, I didn't use any bonuses.

En primer lugar gracias, me dijeron que mi cuenta no hacía falta pasar verificación kyc de echo ya me hicieron un reembolso sin problemas.

Sólo utilizaba apuestas deportivas.

Y no , no utilizé ningún bono.

Am I correct in understanding that the casino refunded you the balance you had in your account? Does it mean that there is currently no money in your blocked account?

No, Veronika, you didn't understand well. I asked for a refund of part of my money and it arrived without any problems. Right after that, they closed my account without any reason, but there is still money in my account that I had planned to continue playing. They closed my account without any reason, while I still had funds. They kept it or stole it, call it whatever you want, because there is money in my account and they neither give me any explanations nor give me my money back.

No, Veronika no entendiste bien pedi un reembolso de parte de mi dinero y me llegó sin problemas justo tras eso me cerraron la cuenta sin motivo pero en mi cuenta sigue quedando dinero que yo tenía pensado seguir jugando ellos me cerraron mi cuenta sin motivo alguno teniendo todavía fondos se lo han quedado o me lo han robado llamalo como quieras porque en mi cuenta hay dinero y ni me dan explicacionese ni me devuelven mi dinero.

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika