KinBet Casino - プレイヤーの撤退が遅れています。

Hi.

I made a withdrawal request of 910€. After one week it didn't proceed. Live chat and by email they answer that my request is being processed.

Dear angeloszirdas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

There is no need for verification. That's why my concerns. I will follow up the case here for any update. Thank you in advance for your assistance.

My first withdrawal request of 500€ was after 8 days waiting period successfully processed. I had to divate my winnings in 2 requests because of 500€ daily limit..

Now a second withdrawal request of 410€ is pending from 01/02.

For any update regarding this one I will get back as well.

Thank you for your reply, angeloszirdas. I am happy to hear that at least one withdrawal was processed. I will keep this complaint open until you confirm your second withdrawal has been successful. Please keep me informed about any further developments.

After 13 days (01/02 the second withdrawal request) pending it still not processed. If you can influence I will appreciate. When I have any update I will update the conversation.

After two weeks my withdrawal is still pending. The support team just advised me to wait and that there is nothing to worry about. Please make an contact regarding my case.

Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Withdrawal request is still pending. I will upload withdrawal history. The support team answered the same thing. I will upload the last conversation. Previous was exactly the same.

Just receive the second pending withdrawal. After a huge waiting time successfully processed.

Dear angeloszirdas,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru