Kineko Casino - プレイヤーの賞金は実際の残高には移されません。

how can this project have such a rating? I was just deceived, two days ago I registered, made a deposit of $ 20, took advantage of the first deposit bonus, in order to win it back, I had to make a turnover of $ 1400, after which, as it is written in their rules, the money will automatically transfer to the real balance, I made a turnover of $ 1800, and for 2 days the money has remained on the bonus balance. the support service feels like a bot is working, they give me the answer " I passed the problem" 4 times and nothing changes. Please help me. clear lawlessness on the part of the casino

Dear diazrok4,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kineko Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise which bonus have you activated on your account and what were it's rules?
• Could you please describe what was your gameplay like while the wagering was not yet completed in your own words? (games played, amount of your bets)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear diazrok4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.