King Billy Casino (Curacao) - プレイヤーのアカウントがブロックされました。

I made a first deposit bonus of $250 and played with a bonus of $250. When I was playing slots, I happened to get a big win, and when I finished the wagering requirements, I had $2841 left, so I applied for a withdrawal. I did KYC and sent my ID and Ewallet image, etc., and the ID confirmation was over, but suddenly my account was closed unilaterally, and when I tried to log in, "your account is disabled" was displayed and I could not log in to the casino. died. The reason for unilaterally closing the account is "We are sorry to inform you, that your account was closed per the administration's decision by the platform for bonus abuse", but I made my first deposit and played at this casino. and no bet limits were violated. Nor did I play any banned games. It's terrible to just close your account when you win. I registered through CASINO GURU, so could you help me solve the problem?

初回入金ボーナスで$250入金して、ボーナスを$250もらってプレイしました。スロットで遊んでいたら、たまたま大きな当たりを引くことができて、賭け条件を消化した時点で$2841残っていたため出金申請しました。KYCを行い身分証明とEwalletの画像などを送って身分確認は終わったのですが、突如、一方的にアカウントを閉鎖され、ログインしようとしても「your account is disabled」と表示されてカジノにログインできなくなりました。一方的にアカウントを閉鎖した理由は「We are sorry to inform you, that your account was closed per the administration's decision by the platform for bonus abuse」ということですが、私はこのカジノに初めて入金してプレイしましたし、ベット上限なども違反していません。また禁止されたゲームで遊んだわけでもありません。勝った時だけ、アカウントを勝手に閉鎖するなんて酷いです。CASINO GURU経由で登録したので問題解決に協力してくださいますか。

Hello vegaman,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with King Billy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you by any chance own more than 1 account? When was the last time you spoke to the casino and what was it about? Did they ever specify which exact term did you breach?

Looking forward to your answer.

Regards,

Nick

Yesterday (March 22nd), King Billy Casino Support informed me that KYC confirmation has been completed.

However, the account was unilaterally closed the day before (3/21) and you cannot log in to the casino.

I made a deposit using vega wallet, but for some reason the email from King Billy Casino Support that arrived on March 22nd asked me for my Ecopayz account number, so I answered it.

I don't have multiple accounts.

As the reason for closing the account, I wrote that bonus abuses.

キングビリーカジノサポートから昨日（3/22）、KYCの確認は終えたと連絡が来てます。

ただし、アカウントはその前日（3/21）に一方的に閉鎖されておりカジノにログインすることはできません。

vega walletを使って入金したのですが、最後3/22に届いたキングビリーカジノサポートからのメールには何故かEcopayzの私の口座番号を聞かれたので答えました。

複数のアカウントは持っていません。

アカウント閉鎖の理由としては、ボーナスアビューズと書いていました。

This is the latest status report.

I paid the full amount.

I made a deposit from vega wallet, but the withdrawal was to Ecopayz, but the winning amount was fully refunded, so the problem has been solved.

thank you very much.

最新状況の報告です。

全額出金してもらえました。

vega walletから入金したのに、Ecopayzへの出金でしたが、勝利金は全額返金されたので問題は解決しました。

ありがとうございました。

Thank you vegaman for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick