King Billy Casino (Curacao) - プレイヤーの賞金は没収されました。

Dear macronaldo10,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that this is not how bonuses work. Once you receive a bonus and start to place bets, you start fulfilling wagering requirements. Please note, it doesn't matter whether you start to play with your deposit, or with the bonus amount first. If you didn't want to play with a bonus, you should ask the support to cancel it immediately, and not in the middle of wagering. Unfortunately, there is not much more we can do for you under these circumstances. I can only recommend you ask the casino to cancel the bonus before you start placing bets in the future.

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.

Best regards,

Kristina

We are closing this complaint as per your email request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Lastly, if you want to close your King Billy Casino account, please contact the casino directly, because we as an independent website do not have such competence. Thank you for understanding.