King Billy Casino (Curacao) - プレーヤーがボーナスの最大ベットに違反しました。

Dear Benjifray,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked promotions bonus terms and conditions, and this is what I found https://www.kingbillycasino.com/bonus-terms-conditions:

"The maximum bet with an active bonus and limitation of the maximum bet while wagering: EUR 10 / USD 10 / NOK 100 / AUD 15 / CAD 15 / NZD 15 / YEN 1000 / INR 800 / ZAR 150 / RUB 500 /0.5 mBTC / 20 mETH / 20 mBCH / 200 mLTC / 10 USDT.

Delaying any game round in any game, including free spins and bonus features to a later time, when you have no more wagering requirement and/or performing new deposit(s) while having free spin features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void."

Since you are aware of placing accidentally two bets over the allowed maximum, could you please advise if you have continued playing after this incident? Have you completed the wagering requirements?

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. However, no matter how small the chance is, I hope we will be able to help you to resolve this issue. Looking forward to hearing from you.

Best regards,

Petronela

I 100% not have continued played after the 2 spins and also did not when anything at all of them. Wagering requirements were finished aswell!?? So they emailed me again after o told them I contacted casino guru. Dear Patrick,

Thank you for contacting the King Billy Casino Support Department. It will be my pleasure to help you today!

I have checked your account and previous chat with Yana. As I can see last 2 bets of 75$ each was made without active bonus, so there weren't any issues.

You said that these bets are made by one of your boys -> we are not responsible if you provide access to your account (in any way) to third parties, moreover it is a violation of our T&C (10.1.5).

So, we recommend you to not leave your device with the opened casino account to make such things possible, otherwise your account can be suspected. So I'I'mguessing i am good to go?? I wont start playing again until you confirm this. Cheers

Long Live King Billy!

Play long and prosper!

George ***

The King Billy teaM

Thank you very much Benjifray for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Patrick,

I'm taking over your complaint. Let me ask you a question. Could you please send me your game history - either a screenshot or the whole file (peter.m@casino.guru)? If the two last bets over $75 were made after the wagering requirements for the bonus have been met, I wonder why would the casino cancel your winnings.

All sorted mate. When I told them that i was talking to you guys I have been cleared to play on with no problem. Thank You very much

Thank you Benjifray for the update. I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter