King Casino - プレイヤーのボーナス賞金が減りました。

I made my first deposit not knowing if I won big I wouldn't receive my winnings they say if i win big on my bonuses I would not get my money and its true they kept my winnings and put $500.00 back into my casino account and then blocked me so i can't log back in or chat with someone

Dear Debbielk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.kingcasino.com/info/bonuspolicy/:

"If you place a wager using only your bonus funds, and win, you will receive, depending on your chosen account currency, up to a maximum of £500 in winnings. If your winnings exceed £500 you will only receive £500. This bullet point shall not apply to: (i) any winnings received through the use of a free/extra/bonus spins where the relevant cap on winnings can be found in the Free/extra/bonus Spins Section above; and (ii) any winnings received through the use of a bonus where no deposit is required to generate such bonus and the relevant cap on winnings can be found in the Restrictions Regarding Casino Bonuses Section above."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Could you please advise how much was your deposit that has triggered bonus promotion and if you have received your capped winnings?

Looking forward to hearing from you.

Best regards,

Petronela

Hello I had made a deposit of $70.00 and when they had put the $500 back into my players account I played and then lost went to go on to see my transactions the next day and i was blocked from getting in

I’m sorry but I still don’t understand completely. What did you mean by "I lost"? Did you lose your $500 bonus winnings?

yes they didnt send the $500 to my bank account they put it back into my players account i ended up playing the $500 and lost it they also reopened my account so i can sign in i will not be playing at this casino anymore to me this is not fair as how are you to know that your going to win big on your bonus spins

I’m afraid there’s not much we can do for you since you have played your winnings. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Debbielk,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.