King Johnnie Casino - プレイヤーのアカウントはブロックされています。

I won 8,500 and then 7,400 on Johnnie Kash Kings - and have the screen shot to prove it as the status was success / i got the first payment winning from the day previous which was 2200 and this was back 23/08 and have been since locked out of account. I just want my funds ASAP

Dear kianna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify exactly when you noticed that access to your account was blocked? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear kianna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.