King Johnnie Casino - プレイヤーのボーナスがブロックされました。

My complaint is with johnniekashkings it is the vip version of kingjohnnie were the account was first opened before being upgraded to jkk. Back in may 2021 I won an amount of approx $50,000 AUD the max withdrawal per week is $10,000 and the terms and conditions says 3-5 buisness days it took them about 9-10 buisness days before I received the money but would have taken them longer if I had not constantly questioned them why the money was not paid within the timeframe. During the almost 2 week in total wait before I received my withdrawal I played and lost the remaining $40,000 balance in my account. After I received the $10,000 in my bank the casino blocked all bonuses on my account even to this day I feel it was them who were at fault for not paying within the specified timeframe but is me that is being punished. I don’t expect to get anything in return I just want others to know you are treated after winning at this casino even if you are a so called vip player I have built up over 20,000 loyalty points also since then bonus ban was put in place which I am also blocked from using I just think the actions are completely unfair but they refuse to accept any responsibility any remove the ban so beware.

Hello Andrew,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with King Johnnie Casino. Please allow me to ask you a few more question before we would move forward.

Did they ever give you any explanation of the bonus blocking? Were you able to deposit or play since then in the casino?

Please note that we usually consider casino bonuses as a gift from casino which is up to them whether they want to provide them to the players or not. However it seems strange that once you had build up some loyalty points which can be somehow considered as bonus, they just canceled it so there must be a reason behind it.

Please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Dear Andrew,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now closed for the above mentioned reason.