Kingdom Casino - 最大賭け金違反の疑いによりプレイヤーの賞金が没収されました。

They stole 1100 from me. They are stating I went over a max bet amount. But

A. I did not request a bonus (I do see They issued me one that I successfully wagered without even realizing it, I canceled the free spins)

B. I didn't even bet over the minimum

They are straight up SCAMMING AND STEALING. This isn't an issue of technicality. They are lying to steal from me.

Dear epmoonlover,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

"Any issued bonuses are by default limited to a maximum bet during wagering: 5 EUR/USD/CAD/AUD/NZD, 50 NOK, 350 RUB, 600 JPY, 40 CNY, 0.00012 BTC, 0.014 BCH, 0.0025 ETH, 0.042 LTC, 35 DOG, 5 USDT, unless otherwise specified. Maximum bet limit includes bets doubling after a game round has been completed as well as bonus rounds (purchased within the game)."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: 

"The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time."

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru You can usually request your game history for a specific period from the casino support.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear epmoonlover,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.