Kings Chance Casino - プレイヤーの賞金は無効になりました。

Hi, sorry in advance for my bad English.

2 Months ago i played on this Casino and i won 4000 Euros, i would withdraw but they canceled it, they tell me my deposit was not paid and that was they canceled my withdraw, other problem the money disapeared, they didnt credited my account with the canceled money.

And now all time i ask them why i cant have the money i won, they say, the financial department gonna answer u by mail, be patient.

They never send me an e-mail, n’obtint.

I dont know what to do.

Can u help me ?

Dear Anthony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have used to deposit funds into your account? Do I understand correctly that the deposit has never been received by the casino? Was it your first deposit in this casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Anthony,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.