KittyCat Casino - 要件を完了した後、プレイヤーの支払いが遅れます。

I completed the casino's rollover requirement with the $10 bonus, and yet I haven't been paid nor have I received any response.

Gane el rolover del casino con el bono de 10 dólares y aun no me pagan ni me contestan

Dear clauyolo1313,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you specify the bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear clauyolo1313, have you received the withdrawal?

Dear clauyolo1313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn't receive anything

No recibí nada

Dear clauyolo1313, could you please confirm that you have passed the KYC verification?

They don't ask for kyc

No piden kyc

Dear clauyolo1313, did you make a verification deposit to withdraw your winnings?

Have you checked with the casino about the minimum withdrawal amount?

Was the bonus amount deducted from your winnings during the withdrawal?

Dear clauyolo1313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.