The player from Japan had their account blocked after an alleged chargeback. We rejected the complaint because the player didn't respond to our messages and questions.
I suddenly sent an email like this and my account was locked.
I don't remember it, it was over a year ago. I used it normally for the year. Meanwhile, the VIP rank went up to the second from the top.
When I contacted support, I applied for a chargeback, so I have to cancel it to unlock my account.
There is no help for it, so I called the pay phone of the card company several times and confirmed it, but there is no such fact.
I will tell support again to that effect, but if I confirm it, I will contact you and that's it
Account lock will be released after 1 day, but there will be an email saying that the investigation will continue
I was worried about it, but I haven't heard about it for a month, so I contacted support, but I still don't understand.
Same after 2 months
After three months, I only apologized that it was a mistake on the casino side.
I made him wait a long time and asked if there was a price for this because it took extra time and money, but if I do not do such a response, I will point out.
Even if you ask me why you don't have to take such measures and why you want me to tell you the grounds, it's a decision of the related departments, so I can't ask with support.
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Do I understand correctly that you have been accused of chargeback?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
