Konung Casino - プレイヤーの賞金は没収されました。

When I signed up I read and followed these terms and conditions and in the email below a new condition as been added that I could not have been aware. There is no mention of device, IP or browser in the original terms and conditions. It is possible that my friends have used my internet in my house, but I do not have more than one account. Therefore, I am entitled to a payout according to the terms and conditions that applied at the time I made my account. Ante

Dear Ante,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general and bonus terms and conditions, and this is what I found:

https://www.konungcasino.com/terms-and-conditions

"The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• creating more than one account in order to get advantage from casino promotions;"

https://www.konungcasino.com//promotions/bonus-terms-and-conditions:

"Any deposit bonus will only be issued once per person, per deposit, email address, family, household and/or account and is not transferrable."

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you or your friend have ever redeemed any promotional offer? Has your friend received the same notification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi no nobody got any promotion except me I got free spins that is all

My account is also since today blocked I cannot even login or communicate with them I have transcripts from several support agents from their side, they totally ignore my case just repating their decision is final.

Also most of 530€ money(90%)that I had was made in last 4 days when I am 100% sure that nobody visited my house at all

Thank you very much, Ante, for getting back to me. Have you deposited any funds into your account, or the winnings have been accumulated from those free spins solely? Could you please advise if your friend has received the same message from the casino about account closure? 

I deposited 10 euro, but after I won that amount already. My friend didnt receive any email about his account having any issues.

Do I understand it correctly that you have won €530 from Free Spins solely and afterwards, you deposited €10 to be able to withdraw your winnings? 

Dear Ante,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.