Kosmonaut Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

Deposit was not credited, despite the immediate transfer. The money is gone, the support says I should ask the bank. Extremely dubious.

Einzahlung wurde nicht gutgeschrieben, trotz der Sofortüberweisung. Das Geld ist weg, der Support sagt ich soll die Bank fragen. Äußerst dubios.

Dear ricktor26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

 

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Ne it was the third and last of this day

Ne es war die dritte und letzte an dies Tag

the deposit of €40 would not be credited to the casino account, but would be debited directly via instant transfer.

die Einzahlung über 40€ würde dem Casinokonto nicht gut geschrieben, jedoch per Sofortüberweisung direkt abgebucht.

The money was credited after 4 days. No compensation, no apology, nothing

Das Geld wurde nach 4 Tagen gutgeschrieben. Keine Kompensation, keine Entschuldigung, nichts

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ricktor26, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru