Kudos Casino - 説得力のある説明がないまま、プレーヤーの賞金は没収されます。

They supposedly sent 76.50 out if a 142.50 withdrawal request. Haven't received payment and was told the rest was taken for fees. After complaining to them they lied and said my deposits weren't valid and the balance was from 1st day bonus winnings. Which is false. I have photos to prove it. They steal your winnings.

Dear taraanncrow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear taraanncrow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.