Lady Linda Casino - プレイヤーの撤退は中止されました。

I'm having issues with delayed withdrawals and withdrawal limits. 

My initial withdrawals were being processed twice a week (despite an initial delay) with email prompting. This has now stopped and my latest withdrawal request has been ignored for 7 days, despite contacting support and despite them saying withdrawals take 48 hours to be 'reviewed'.

My account is verified and I have met all of their (even unfair) T&Cs. Their T&Cs state a max withdrawal amount of £7000 (although this is in reality 2000 to 4000 depending on how long they decide to review your withdrawal due to the transaction limit of £500. 

I won a fairly large amount and I'm very worried they will not pay me the full amount (which will take at least a year to withdraw), as they no longer seem to be processing my withdrawals twice a week? Can you liaise with them to ensure I'm going to be payout my winnings? And what happens if they decide to close or just ignore my withdrawals & emails over the year it will take me to withdraw? I should have read the CasinoGuru review prior to playing here, but they have processed some withdrawals so far.

Dear nick909,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please let me ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of £ 48,000 has been approved by the casino and subsequently split into several installments? Could you please advise how much is the remaining amount to be received?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks,

They haven't approved the whole sum - they have a £500 withdrawal limit and have paid £2500 (out of a total of £50500). The remaining £48000 is still in my balance as well as one pending £500 withdrawal, pending since the 16th of August.

They occassionally reply to my support requests to please process my withdrawal, saying it will be processed when possible. I can forward the latest email response. They also havent advised if the whole amount is approved but I have met the T&Cs.

Thank you very much, nick909, for your reply. Please forward any supporting evidence and relevant communication to petronela.k@casino.guru.

Thanks, have forwarded latest email response. Withdrawal still pending since 16th

Thank you very much, nick909, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello nick909,

I looked at your complaint and will do my best to help you. I would like to invite Lady Linda Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi, just to update - the casino has processed and paid my £500 withdrawal today. Fingers crossed for the next 96 withdrawals. Can this query remain open as I haven't received confirmation the full amount will be approved?

We would like to ask the Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear nick909,

we'll see what can we do, first of all, we need Casino's answer. If they'll not respond there is not much we can do for you.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.