Lady Linda Casino - プレイヤーの撤退は遅れます。

Dear Rich,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Isn't the payment delayed again for technical issues as in the previous complaint you had with this casino? Did you use any bonus this time to accumulate your winnings? Which method to withdraw your winnings you have opted for?

I would like to point out, that if the withdrawal has been processed from the casino’s side, the reason why transactions are late might be on the side of banks. According to the casino, this is an international transaction, therefore it can take longer until your money reaches the bank account.

Additionally, if there is any other relevant communication between you and the casino, please, forward it to nikolas.b@casino.guru

Looking forward to hearing from you.

Best regards,

Nick

They sent an email stating technical issues but it’s the same email written exactly the same. I think it’s an excuse to hold the money for longer. Plus it’s not my issue they state in the T&C it is pending for 2/3 days and then it gets processed……I made the withdrawal on the 1st which means they’ve had 8 days after it got processed….you can’t have a technical issue for 8 days… I opt for the payment to be paid through bank transfer and it was all won with my own money. Thank you

Thank you Rich for the additional information regarding the case. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Richimac84,

I looked at your complaint and will do my best to help you. I would like to invite Lady Linda Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Still no reply apart from this which is all I ever received when payments don’t get met!!!

Still had nothing from this company!!!!

Not had nothing yet!!

We would like to ask the Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.