Lady Linda Casino - プレイヤーの賞金は没収されました。

This was my money I went down from £6000.

it was in my account then gone. I was sent this response.

Dear Terri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify if you have accumulated your winnings with or without an active bonus? How much was your last deposit to your casino account?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

This was not an active bonus it was my money from a £25 deposit. I would appreciate if you can keep on at this and try to get it back.

thank you

Thank you for your reply, Terri. I would like to emphasize, that according to our Fair Gambling Codex, we consider such rules to be unfair and predatory when it’s applied to a real money game.

I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Terri.

Thank you very much for sharing your negative experience. We are now going to reach the casino team.

I tried to contact them again I will add the screen shots.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

will that be it I won’t be able to go any further? It’s awful what that site gets away with. It makes me so mad!

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Terri.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

 jozef.k@casino.guru