Lady Linda Casino - プレイヤーは自分のアカウントを確認するのに苦労しています。

Dear janquel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

Do I understand correctly that providing the proof of a virtual card seems to be the only obstacle standing between you and your winnings? Do I understand correctly that the rest of your documents has been approved?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Seeing the reviews of this portal so negative and I have tried to contact them I have spent three days and they do not deign to answer again.

I've been waiting 10 days and rejecting my verification.

I've played everything to spend it and not waste my time on casino crap like this.

I wish I had read the reviews earlier on Casino guru and on Askgambler.

Disastrous casino.

Viendo las reseñas de este portal tan negativas y he intentado contactar con ellos levo tres días y no vuelven a dignarse en contestar.

Llevo 10 días esperando y rechazando mi verificación.

He jugado todo para gastarlo y no perder mi tiempo en porquerías de casino como este.

Ojalá hubiera leído las reseñas antes en Casino guru y en Askgambler.

Casino desastroso.

Thank you for your reply, janquel. Do I understand correctly that you have lost all your funds in the meantime?

Exactly .

It only remains for me to let other players know not to make the mistake of playing on this portal.

They waste their time and money.

They do not verify the account to this day, it remains unverified.

Exacto .

Solo me queda hacer saber a otros jugadores que no cometan el error de jugar en este portal.

Pierden su tiempo y su dinero.

No verifican la cuenta a día de hoy sigue sin verificar.

Thank you for confirmation, janquel. Although I understand your frustration, unfortunately, we cannot continue resolving this case, since you've already lost all your balance. We would be able to help only if there were some funds left.

Please, let me know if there is anything else I can do for you, otherwise, I am afraid I will be forced to close this complaint. Thank you for understanding.

Thanks

Gracias

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.