Lalabet Casino - 決済が遅延しているとのクレームがあります。

I tried to withdraw €170 after a big lose. I see here It will process in max 24 hours. Nothing happened I asked how can I verify, they said you can't if it is needed they will contact me. So still nothing, also I had to pay €20 to make this withdrawal. I have never ever had to pay to withdraw my weinnings, and I play for years. They said because I want to make a bankwithdrawal. But I didn't even have other options. So when you win you have to pay to get your money and the bigger your withdrawal amount the bigger the amount you have to pay to get it???? And they say ohhhh the banks don't work on holidays. The bank did not get the money, it is still pending, showing like they do withdrawals in minutes, this is a biggg lie

Dear Goat2014,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi thank you for the info, now it has been 5 days, I know you say wait two weeks, but still no one asked me to verify my account or give some info, and on their site you can not start the verification yourself neither. Al's the part that you have to make a withdrawal, In the 15 years I played online I have never ever had to pay to make a withdrawal to my bank account, the same way I made the deposit, they told me it's because I made a withdrawal to my bank. I did not even get a different option. Why dont they start verification??

Dear Goat2014,

Have you received your withdrawal from the casino yet?

Dear Goat2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.