Las Atlantis Casino - プレイヤーのアカウントの認証が遅れています。

I depositted money, (with no bonus attached), played & won a jackpot. Upon going thru the "validation process" that is required to receive a payout, i was told that the card i use does not accept international deposits, so i would need to send a different card and different bank8ng info. The very next day- i went and OPENED a new bank account that accepts international transactions and meets the casinos criteria. I sent all that info, then received an email saying that my val8dation was ALMOST complete, all i need to do is send a bitcoin wallet address. Well i dont want to use bitcoin. I chose a bank wire, which is one of the 4 options CLEARLY listed as a payout option. And that is why i sent all my bank info. The "validation department" now just no longer responds to my emails. I have sent everything required in order to recieve a payout to find that the "validation process", which is VERY intrusive, never ends. THEY NOW HAVE ALL OF MY peersonal info, front & back pics of my I.D., front and back pics of my debit card, along with my bank account number and all my banking info.

And no payout- no response. I play with other online casinos and have never once had a problem being verified or getting a payout.

My winnings wer way more than the $2,500 max. that i was requesting, however i have given up on getting any of it

Dear mitzibishi731,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has not been fully verified? Have you made any successful withdrawals before? Do you currently have any pending withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear mitzibishi731,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.