Las Atlantis Casino - プレイヤーの撤退は遅れています。

I submitted the exact complaint before, but they are taking longer than before to give me my payout. I was approved for $350.83 on 3/22/2022 (which was split from my original amount of around $729.83). I got the first payment into my fund, but this second one is taking more than 11 business days (considering one business day is counted on the day AFTER the withdrawal was requested). Please help.

Dear Ted,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify how many days did your last withdrawal take? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My last withdrawal took 7 business days after it was processed successfully.

I just got an email from them today stating:

Dear X,

We`re extremely sorry for the inconvenienced caused, however we`ve been just informed by our processing bank side that the payment was on hold for all this time, so the funds should reach your bank account within the next 5 business days.

We`re trying to spare no effort in order to avoid such delays in future!

Sincerely,

Kelsey Harris

Billing Department

Las Atlantis Casino

This has never happened before! And if I didn’t email them about this, would my funds have been on hold forever? My goodness. So 5 more business days and it should be in my bank account right? Sheesh.

I replied back:

The funds were processed successfully, but was on hold "for all this time?!" I expect my funds in my bank account within 5 business days, and no longer. Thank you.

Thanks for the update, Ted. I completely understand your frustration. So let's wait for a little bit longer and if there is no development within 5 business days, we will intervene. Please, keep us updated in the meantime. Thank you in advance.

Of course. I appreciate it all, Kristina. Will update you in 5 business days since I received that email.

The funds have reached my bank account. Thank you for all the help, Kristina!

Awesome news, Ted! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.