Las Atlantis Casino - プレイヤーの撤退は遅れています。

I have 3 pending withdrawals from this casino. They will only pay out $500 at a time. When I contact them, they copy and paste a canned response. I successfully received my first pay out to the same bank.

I am waiting for 1 from 4/11 and one from 4/14

Hello lilatsimp,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please advise when exactly you received your last withdrawal?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina Thank you. Emailing everything to you.

Thank you for your reply and emails, lilatsimp. Could you please advise if you accumulated these winnings with a bonus?

Yes I did. I had $2500 in winings at 1st after playing through the bonus. They broke them up into $500 payments. I have additional winnings, and have requested those through payback to my credit card. To date, I have not received any more money, besides the 1st $500.

Thank you very much lilatsimp for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello lilatsimp,

I looked at your complaint and will do my best to help you. I would like to invite Las Atlantis Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you so much Kristina.

Hi lilatsimp,

Thank you for your feedback. Please be informed that there was a technical hold up on the processing bank's side, therefore Bitcoin was offered to the customer as an alternative option in order to receive the winnings as soon as possible. Currently we are working on resolving the matter with the payment provider in order to process wires in a timely manner. Please accept our apologies for any inconveniences it might have caused.

Should you have any questions we'd be happy to assist.

Regards,

Las Atlantis Casino Team

Dear Casino,

thank you for the explanation, please, let us know when you'll release the payment so we can check it with the player if it arrived.

I was never informed that there was a problem. I was just given a canned response and told that I could give them a Bitcoin account.

I also have 1 more requests pending and one going to my credit card. That has not been received either.

I have linked my Bitcoin account and would like to receive all of the payments via that account please. I have already asked Sindy from billing. Please advise. I have $2500 in deposits that I have not received. Thank you,

Dear Viliam,

The player has been paid in full on May 7. Please let me know if there is anything else I can help you with.

I was paid by Bitcoin not as I originally requested, and now appear to be locked out of the site.

Thank you for your assistance. After the way I was treated wouldn't recommend the site to anyone.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.