Lemon Casino - 賞金の出金が遅延しています。

I have on 28.2. 1500€ and on 02.03. 2500€ requested for payment. According to the support both on 03.03. approved and should take 3-5 days to be paid out.

so far nothing has arrived and the support only puts me off

Ich habe am 28.2. 1500€ und am 02.03. 2500€ zur Auszahlung beantragt. Laut dem Support wurde beides am 03.03. genehmigt und soll 3-5 Tage dauern bis es ausgezahlt wird.

bis jetzt ist nichts angekommen und der Support vertröstet mich auch nur

Dear Sina787,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Until now the payment still hasn't come. The support says I should contact my bank. No transfer has arrived at my bank. With the last payouts, it always worked and was also transferred in real time.

Bis jetzt ist die Zahlung immer noch nicht gekommen. Der Support sagt ich solle mich an meine Bank wenden. Bei meiner Bank ist keine Überweisung angekommen. Bei den letzten Auszahlungen hat es immer geklappt und wurde auch per Echtzeit überwiesen.

I'm not getting any response from support either via email or live chat.

Ich bekomme nun auch keine Antwort mehr weder vom Support per Email noch per Livechat.

Thank you for your reply, Sina787. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Yes, I was able to pay out there before. The winnings were without a bonus

I am fully verified

Ja ich habe vorher schon dort auszahlen können. Die Gewinne waren ohne Bonus

ich bin vollständig verifiziert

The money has just finally come in real time on further demand.

the case can be closed

Das Geld ist soeben auf weiterer Nachfrage endlich per Echtzeit gekommen.

der Fall kann geschlossen werden

Dear Sina787,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru