Leon Casino - プレーヤーのデポジットはアカウントに入金されていません。

My deposit isn't reflected in my account since 18 days i have deposited 5000 inr on 24th april

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

No response from casino it's pending since 24th April

Could you please forward me the transaction confirmation from your bank? My email is tomas@casino.guru

Did you contact your bank? What did they reply? Have you received any reply from the casino regarding the situation with your lost deposit?

I'll await your reply.

I have received the funds in Casino account

Dear Sohilshaikh51,

I'm glad to hear that your funds were received successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru