Leon Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

Money has been debited and credited to do destined account but they are not adding to my gaming account

Dear singh06542,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino and which payment method you have opted for? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

They are saying there specialists are working on it and they don't have an update on it . One thing i can not understand that why a reputed casino like Leon is using individual bank accounts for deposits .

They don't have many options for deposit they are giving just upi as an option other options are chargeable

Dear singh06542,

Could you please specify how many days ago you placed your deposit and if you communicated this issue with the payment provider already? Thank you.

Dear singh06542,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.