LevelUp Casino - プレイヤーの撤退が遅れています。

On October 18th, my withdrawal was approved.

Since today, I have been waiting for my money. I have contacted support multiple times. The response is always the same: "We are working on it and will get back to you." I have also requested and sent my account statement twice. Still no money received.

Am 18. Oktober wurde meine Auszahlung angenommen.

Seit Heute warte ich auf mein Geld. Mehrmals beim Support angefragt. Die Antwort immer dasselbe. "Wir arbeiten daran und melden uns" Kontoauszug auch schon 2x angefordert und gesendet. Kein Geld erhalten

Hello Laziale99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick