Librabet Casino - プレイヤーのアカウントは閉鎖されました。

I play in this casino. then my accoun was close. i deposit by bitcoin.

Casino says about some sanctions. But i think is not true. They didnt answer what sanctions about me and payment systems. They dont want tu return me deposit.

Dear doxxmso,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that €160 (dispute value) is being held in your account?

Have you made any successful withdrawals before?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes is about 160EUR held in my account

No. i didnt made withdrawls.

Thank you very much for your reply, doxxmso. Have you accumulated your funds with or without an active bonus? Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear doxxmso,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

without bonus. ok i will send all mesages to you.

do you get my messages? i wait answer from you.

Thank you very much doxxmso for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi doxxmso,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Librabet Casino to the conversation to participate in the resolution of this complaint.

Good day,

Thank you for reaching out.

We would like to inform you that the client’s balance was paid out in full yesterday.

Please let us know if there is anything else we could help with.

Sincerely,

LibraBet

Thank you  Librabet Casino team for the update.

Dear doxxmso,

Please let me know when you receive your funds.

yes i get it! Thank you casino guru and you Peter for help!

A lot of unhonest Bookmakers to day like Libra bet. They look for take players money.

It's a good idea to come up with sanctions against the Russians and not pay.

I will try to leave reviews in the near future with a full description of the situation on all known sites.

Dear doxxmso,

Thanks for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter