Librabet Casino - プレイヤーの撤退が遅れています。

Hello.

I have profits of €31,000 at librabet casino. I have requested a withdrawal since 6/2/2025 at 01:16:54 for an amount of €500. As I am allowed to withdraw €500 at a time and up to 3 active withdrawals, because I am a level 1 player. My withdrawal has been pending for 4 days now.

The thing is that I have seen on your website from other players that librabet are scammers and I am starting to get scared that I will lose my money. Is this casino legit? Will I ever get my money back? Has anyone gotten their money from this casino? Or should I file a complaint with them? By what right do they do this?

Thank you very much!

Γεια σας.

Έχω στο librabet casino κέρδη ύψους 31000€. Έχω αιτηθεί ανάληψη από τις 6/2/2025 στις 01:16:54 ποσό ύψους 500€. Καθώς επιτρέπεται να κάνω ανάληψη 500€ τη φορά και εώς 3 ενεργές αναλήψεις, επειδή είμαι παίκτης επιπέδου 1. Η ανάληψη μου εδώ και 4 μέρες ακόμα να εγκριθεί.

Το θέμα είναι ότι έχω δει στην ιστοσελίδα σας από άλλους παίκτες ότι το librabet είναι απατεώνες κι αρχίζω να τρομοκρατούμαι ότι θα χάσω τα χρήματα μου. Το συγκεκριμένο καζίνο είναι έγκυρο ; Θα πάρω ποτέ άραγε τα χρήματα μου; Υπάρχει κάποιος που πήρε τα χρήματα του από το συγκεκριμένο καζίνο; Ή θα πρέπει να τους κάνω καταγγελία; Με ποιο δικαίωμα το κάνουν αυτό;

ευχαριστω πολύ!

Dear anastasiakalogeri2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good evening and thank you for your response.

The problem is that since I made a withdrawal, I can't send them to live chat. The button won't click.

Also, my account is not identified, as they haven't responded to me since I made the withdrawal request, nor have they asked me for identification documents. I don't know why they're taking so long.

My question is, is this casino trustworthy and are there any players who have been paid or should I start accepting that I will lose my money?

Thank you very much

Καλησπέρα σας κι ευχαριστώ για την απάντησή σας.

Το θέμα ειναι ότι από τοτε που εκανα ανάληψη δεν μπορώ μα τους στείλε στο live chat. Δεν πατιέται το κουμπί.

Ακόμα, ο λογαριασμός μου δεν ειναι ταυτοποιημένος , καθώς δε μου έχουν απαντήσει από τότε που έκανα το αίτημα ανάληψης, ούτε μου έχουν ζητήσει έγγραφα για ταυτοποίηση. Δεν ξερω γιατι αργούν τόσο.

το ερώτημα μου ειναι αν αυτό το καζίνο είναι έμπιστο κι αν υπάρχουν παίκτες που πληρώθηκαν ή να αρχιζω να αποδέχομαι οτι θα χασω τα λεφτα μου;

ευχαριστω πολυ

Thank you for your reply, anastasiakalogeri2. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Do you mean I should have received my money in 2 weeks or just received some kind of response?

Εννοείτε πρέπει σε 2 βδομάδες να έχω λάβει τα χρηματα μου ή απλώς να έχω λάβει κάποια απάντηση;

Do you think we can get my money back?

Have the players here ever managed to get money from Librabet?

Λέτε να καταφέρουμε να πάρω τα χρηματα μου;

οι παίκτες εδώ έχουν καταφέρει να πάρουν ποτέ χρήματα από την Librabet?

Good evening.

While today I was supposed to be paid as they told me. Suddenly the withdrawal requests I had made disappeared and I get a message that the payment methods are not available in my region! What should I do? I am desperate, can you help me?

Καλησπέρα σας.

Ενώ σήμερα υποτίθεται ότι θα πληρωνόμουν οπως μου είχαν πει. Ξαφνικά εξαφανίστηκαν τα αιτήματα αναλήψεων που είχα κάνει και μου εμφανίζεται το μήνυμα ότι οι οι μέθοδοι πληρωμής δεν είναι διαθέσιμες στην περιοχή μου! Τί να κάνω; Έχω απελπιστεί , μπορείτε να με βοηθήσετε;

Thank you for your reply, anastasiakalogeri2. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that your account hasn't been verified yet?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Good evening.

I only received one withdrawal of €500.

They didn't ask me to verify my account and I've never used any bonuses. Thank you.

Καλησπερα σας.

έλαβα μόνο μία ανάληψη των 500€.

δε μου ζήτησαν να γίνει επαλήθευση του λογαριασμου μου και δεν έχω χρησιμοποιήσει ποτε καποιο μπονους. Ευχαριστω

Do you currently have any active withdrawal requests? Could you please advise us on their current status? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear anastasiakalogeri2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.