Librabet Casino - プレイヤーの撤退が遅れています。

Hi I've made a withdrawal and it has passed the timeframe stated by the casino but they have refused to process my withdrawal.

Dear Gabrieljnr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Okay, thank you. I will keep you guys updated.

Hi, as stated earlier. I have waited for 14 days now and they have not made payments to me. They keep telling me there's nothing wrong with my request and I have waited for more than 14 days now.

Dear Gabrieljnr, have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

No I have not made any successful withdrawal before, I am told my account does not require KYC and the winnings were from real money bet. As requested, I have submitted the files to the above email.

Dear Gabrieljnr, have you received the withdrawal? If not, is your withdrawal request still under review?

They have processed the withdrawal today.

Dear Gabrieljnr, please let us know when you've received the money.

Today.

Dear Gabrieljnr,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru