Librabet Casino - プレイヤーの撤退が遅れています。

Dear Sir or Madam

The casino delaying my payments for more than 3 weeks. The casino never mentioned any exact problem with the payments. I am not used any bonus.

Best regards,

G

Dear gb156,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Kristina,

My latest withdrawal request was few years ago because I am not used my account for a long period. Few month ago I started to use again. My account was verified years ago. The withdrawal requests are pending.

Best regards,

G

Thank you very much for your reply, gb156. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear All,

Thank you for contacting us.

We're deeply sorry for the inconvenience caused.

Rest assured, we're taking immediate action and your request is being checked with priority so we can process your pending withdrawals as soon as possible.

Best Regards

Librabet Casino Team

Dear gb156,

In order to proceed with your withdrawal requests, the verification of your account need to be completed.

We kindly ask you to upload the requested documents through our website. You can find the Verification page on your profile as well as the relevant documentation required to complete the process.

In the event of facing tech issues in uploading files, you may send what requested via e-mail to our support.

Thank you for your understanding.

Best regards,

LibraBet Casino Team

Dear Kristina and dear casino representative,

I would like to clarify that my account successfully passed the verification 3 years ago and there was no misleading information in my previous answer. The casino asked documents again on last week and on Wednesday I am uploaded all of the requested documents. The review time for the documents is 3 working days at the casino which is passed by today. The documents are still pending as well as the withdrawal requests. My communication with the casino was via live chat and there is not written answers from them.

Best regards,

G

Dear Kristina,

The casino processed the payments. The complaint should be closed. Thank you for help!

Best regards,

G

Dear gb156,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru