LiliBet Casino - プレイヤーの賞金は没収されました。

I played in that casino a couple of times and even had two withdrawals but when I wanted to withdraw for the third time casino sent me an email that my account has been flagged by their system and they will pay me only my deposit. It was long time ago but I hope you can still help me to find out what happened.

Hello Hobar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I sent you the email from casino. Yes, I played with the bonus.

Thank you very much Hobar for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Hobar,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite LiliBet Casino to the conversation to participate in the resolution of this complaint.

Hello Hobar,

First of all, we are sorry for this experience you had. We talked with support team and customer support will contact you soon regarding this matter.

Please keep us informed of developments. We’ll be waiting to hear from you.

Kind regards,

Lilibet Team

Dear Hobar,

Please let me know if the support was helpful.

Hello Hobar and Peter,

The technical team said that the balance has been added back to the account.

Kind Regards,

Lilibet Team

Dear LiliBet Casino,

Thank you for the update.

Dear Hobar,

Can you confirm that your funds were added back to your balance?

Yes, I got the money. Thank you

Thank you Hobar for the update. I'm glad to hear that your balance has been added back to your account. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter