Lion Slots Online Casino - プレイヤーの賞金は制限されています。

So I won fair and square 590 dollars and they tried to say at the last minute I have been restricted to 100 dollars max cashout because I claimed 3 dollars in com points Wich they call a bonus when comp points is not a bonus and I feel I got scammed and according to casino guru they have unfair terms but I feel like they 100% do and I need my full amount or a refund

Dear rossre3030,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you claimed your loyalty bonus? Could you please send me the screenshot of the bonus you took as well as the screenshot of the Terms and Conditions?

When did you deposit to your casino account and how much did you deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Ok so we can cancel this because after I told them bad information about them and told them I was going to file a complain and all of that I guess they decided to pay me in full even tho they swore up and down I was restricted so this is resolved

Dear rossre3030,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru