Live Casino - プレイヤーは入金ボーナスを受け取りませんでした。

Hello, I registered at the casino and made a 20 € deposit. I was also given a 100% bonus. But the bonus was not added to the account. When I contacted in the chat, they told me to make a deposit again. I want to say not to register at this casino, since starting from the first deposit is a fraud. thank

Здравствуйте, я зарегистрировалась в казино и сделала депозит 20€. Так же мне предоставили бонус 100%. Но на счёт бонус не добавили. Когда я связалась в чате, сказали чтобы я заново сделала депозит.Хочу сказать, чтобы не регистрировались в этом казино, так как начиная с первого депозита- обман. Спасибо

Dear Tatiana,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you have filed this complaint yesterday, could you please confirm the bonus still hasn’t been credited?

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

The bonus has not been credited. I was told to deposit 20 € again and write to them in the chat

Бонус не был зачислен. Мне сказали внести снова 20€ и написать им в чат

I think that they acted dishonestly and should be removed from the settings, which give a 100% deposit bonus. Since he was not given. thank

Я думаю, что они нечестно поступили и надо убрать из настроек, что дают бонус на депозит 100%. Так как его не дали. Спасибо

Tatiana, thank you for your reply. I checked the casino's Bonus T&Cs (https://www.live.casino/bonus-terms-and-conditions) and I found this:

"Players from Finland are excluded from receiving any deposit bonuses"

Unfortunately, in this case there is nothing we can do for you in this case. I can only recommend you finding out some other casino, where Finnish players can redeem deposit bonuses. You can check out our list of bonuses and maybe you will find out something interesting:

https://casino.guru/online-casino-bonuses

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. 

Thank you for having changed the casino settings 🙂

Спасибо, что изменили Настройки казино🙂

If you are referring to our review, I went right away to check if our information is correct, so no other player will be confused by this, and I found out that Finland wasn't in our list of restricted countries for deposit bonuses, so I fixed it.

Is there anything else I could do for you regarding this complaint, Tatiana?

No thanks. It's the same with partycasino casinos. Bonus 100% not received in Finland

Нет, спасибо. Такая же схема с казино partycasino. Бонус 100% не получен в Финляндии

I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We would like to apologize for the inconvenience and inform you that we recently updated the information about the casino.

Also, I asked our data team to check all our recommended casinos and recommended bonuses for Finnish players to avoid promoting bonuses for Finland that are not available there.

Thank you for your help making Casino Guru better. 

If there is anything else I could do for you, please let me know.

After gathering all the necessary information we are closing this complaint. Sorry we were not able to help you with receiving your desired bonus, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.