LiveBet Casino - プレーヤーの $1,000 の出金リクエストに遅延が発生しました。

Hello .

I am a user of Livebet.com website

I have a balance of $1,531.30 in my account

I have requested to withdraw $1,000 from the account, but the website refused to pay the amount due to account verification and security issues. The website support also does not provide me with any exact time for the end of the investigations and only asks for patience. Their behavior made me very nervous

By the way, I don't know exactly what they are checking

In my opinion, there is nothing to review

My withdrawal amount has not been paid for nearly a month!

Dear Morteza14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My problem is not the kyc process... I have already done all the kyc steps and successfully authenticated..

I don't know exactly what the problem is that the withdrawal from my account is not completed and it is pending,,, they just say that your account must be checked by the security department and since we do not have access to this department, we cannot tell the exact time of the end of the checks. to announce...

By the way, I have also used the bonus and there is no problem!; Because I have followed all the rules and conditions...

It seems they are looking for an excuse not to deposit the amount!!

Also, I have worked in sports betting, not casinos

sincerely

Do I understand correctly that you placed bets on sports only, not in the casino games section?

yes that's right

Thank you, Morteza14, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.