Locowin Casino - プレイヤーのアカウントはブロックされています。

Have been a member for several years, never had a problem with anything, on Friday 1 January I won 40 euros which I put on withdrawals after free spins we got that Friday, I have done this countless times before, in the evening it says that the account is permanent closed, I contact them in the live chat and the only thing they say there is that I should contact them via email which I do, I send in pictures plus pdf files on bills and extracts from both the tax office and regional insurance who I am plus card on my driver's license , they have claimed since then that there are no documents, but not which documents, the live chat tells me to talk to them via email and they via email say that I should talk to the live chat, so it has been going on for 5 days now and I want my money

Har vart medlem i flera år, aldrig haft problem med något, i fredags 1 januari så vann jag 40 euros som jag satt på uttag efter freespins vi fick den fredagen, det har jag gjort otaliga ggr förut, på kvällen står det att kontot är permanent stängt, jag kontaktar dom i live chatten och det enda dom säger där är att jag ska kontakta dom via mail vilket jag gör, jag skickar in bilder plus pdf filer på räkningar och utdrag från både skatteverket och länsförsäkringar vem jag är plus kort på mitt körkort, dom har påstått sen dess att det saknas dokument, dock inte vilka dokument, live chatten säger åt mig att prata med dom via mail och dom via mail säger att jag ska prata med live chatten, så har det hållit på i 5 dagar nu och jag vill ha mina pengar

Dear Mattias,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Could you please advise if any of your sensitive information or depositing methods has changed recently? How long ago was your account verified previously?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Thank you very much, Mattias, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mattias,

I looked at your complaint and will do my best to help you. I would like to invite Locowin Casino into this conversation. Why did you block the player's account?

We would like to ask the Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The case is resolved

Ärendet är löst

Dear Mattias,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru