Locowin Casino - プレイヤーの撤退が遅れています。

I made a payout on November 23, 2020.

So far nothing has come.

Whenever I go to the support chat, they tell me the same thing:

Sorry for the inconvenience we have made some update in our payment system which caused delay, requesting you to wait as our team are working on it.

I deposited RAW, so without a bonus I won the € 400

Ich habe am 23.11.2020 eine Auszahlung getätigt.

Bisher ist immer noch nix gekommen.

Immer wenn ich ins Support Chat gehe schreiben sie mir die selbe ausrede:

Sorry for the inconvenience we have made some update in our payment system which caused delay, requesting you to wait as our team are working on it.

Ich habe RAW eingezahlt, also ohne bonus habe ich die 400€ Gewonnen

Dear Smoke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes have successfully verified myself

Ja habe mich Erfolgreich Verifiziert

My withdrawal is approved but the money is not coming

Meine Auszahlung ist genehmigt aber dass Geld kommt nicht

Thank you very much, Smoke, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Smoke,

I looked at your complaint and will do my best to help you. I would like to invite Locowin Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

The deposits

Die Einzahlungen

We would like to ask the Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.