Locowin Casino - プレイヤーの撤退が遅れています。

Since January 8th, 2021 I've been waiting for my money to be paid out.

Even after contacting support several times, nothing happens

Ich warte jetzt seitdem 08.01.2021 darauf, dass mein Geld ausgezahlt wird.

Auch nach mehrmaliger Kontaktaufnahme mit dem Support passiert einfach nichts

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment has been processed but didn’t reach you yet? Could you please advise if you have received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Could you please advise if you have received any winnings from this casino in the past?

Not yet, my first payout is there.

I also did not receive a mail or notification whether any documents or the like are required after I submitted the withdrawal request.

Bisher nicht, ist meine erste Auszahlung dort.

Ich habe auch keine Mail oder Benachrichtigung erhalten,ob irgendwelche Dokumente oder ähnliches benötigt werden, nachdem ich den Auszahlungsantrag gestellt habe.

Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Robin!

I will take care of your complaint from now on. I would like to ask Locowin Casino to join this conversation in order to help us resolve the situation.

OK.

Many Thanks!!!

Ok.

Vielen Dank!!!

Hello.

Small update: so far no money has been received on my account

Hallo.

Kleines Update: bisher ist kein Geld auf meinem Konto eingegangen

We would like to ask Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.