Locowin Casino - プレイヤーの撤退が遅れています。

On October 7th, I entered this casino, made a deposit, and played my bonus. I fulfilled the wagering requirements, and once I decided to withdraw, they asked me to verify my information. The page showed everything was correct (considering that they took a while to verify). I have already sent several emails, and the response is always the same, saying there are delays with the payments. However, they don’t bother to notify me of anything, and I have to keep writing every day, only to receive the same response each time.

El ía 7 de octubre ingrese a este casino deposite y jugue mi bono y cumpli con los requisitos de la apuesta una vez me dispuse a retirar me pedian verificar mis datos en la pagina me sale que todo correcto (tomando en cuenta que tardaron en verificar) he mandado ya varios email y la respuesta siempre es la misma que tienes retrasos con los pagos pero tampoco se molestan en notificar nada y tengo que estar escribiendo cada día donde siempre me responden lo mismo

Dear FkRule,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Yesterday they asked me for more documentation to verify my bank details. I have already sent them and I am still waiting. I consider that the verification system is very slow and tedious. I hope it is resolved and I can make my withdrawal.

El día de ayer me pidieron más documentación para verificar mis datos bancarios ya los he envia y sigo a la espera considero que el sistema de verificacion es muy lento y tedioso espereo que se solucio y pueda realizar mi retiro

Dear FkRule,

Has there been any news since your last message?

Dear FkRule,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.