Locowin Casino - プレイヤーの撤退が遅れています。

Withdrawal will not be processed .

The support does not answer either by mail or in the live chat.

Account is already verified.

Auszahlung wird nicht bearbeitet .

Der Support antwortet weder per Mail noch im Livechat .

Account ist schon verifiziert .

Dear Jonas23111,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thank you for your email, Jonas23111.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have the casino requested and which document have you already submitted to the casino?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to your reply.

I was already verified and now I had to verify myself again.

The verification is said to have been completed but no payment is being processed.

There is always a new reason to delay the payout.

Ich war doch schon verifiziert und musste mich jetzt wieder verifizieren .

Angeblich ist die verifizierung abgeschlossen aber es wird keine Zahlung bearbeitet .

Es wird immer wieder ein neuer Grund gesucht die Auszahlung zu verzögern.

Dear Jonas23111,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.