Locowin Casino - プレーヤーの撤退に遅れが生じました。

They advertise quick payouts and can't even adhere to that, I won 1200€ yesterday and withdrew it as TRX, the payout is still not there till today, support consoles me saying it can take up to 72 hours? Suddenly 72 hours, they advertise for quick payouts but then make people wait, well I'm used to other crypto casinos paying out in less than 15 minutes. This was my last time at this casino. I've been there for over 3 years and it's getting worse and worse at this casino.

machen werbung für schnelle auszahlungen und halten sich nicht mal dran,habe gestern 1200€ gewonnen und als trx ausgezahlt ,auszahlung ist bis heute noch nicht da,support tröstet mit es kann bsi zu 72 studnen dauern? aufeinmal 72 stunden,werbung machen für schnelle auszahlungen aber dann die leute hinhalten,also ich kenne das bei anderen crypto casinos so das das geld in weniger als 15 mit ausgezahlt wird.War das letzte mal auf dem casino.bin seit über 3 jahren dort und es wird immer schlimmer und schlimmer bie dem casino.

Dear z3roxe10,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from Locowin Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

I received the payout, as soon as I threatened to get a lawyer, stay away from this casino.

habe die auszahlung erhalten,sobald ich mit anwalt gedroht habe,lasst die finger von diesem casino.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, z3roxe10, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru