Loke Casino - ログインの問題によりプレイヤーの入金が失われました。

Hello! I deposited 500kr to claim the welcome bonus, but even though they took my 500kr, I was never logged in. Currently, I only have a bank identifier so I thought I would try to log in again by depositing another 100kr, but the same thing happened. The site just froze and I lost the 100kr as well. I've emailed them 7-8 times asking for a refund, but they refuse to respond to me.

Hallå! Satt in 500kr för att få tillgång till välkomstbonusen men dom tog mina 500 men jag loggades aldrig in och då jag bara har bankdosa för tillfället så tänkte att jag provar komma in igen så jag sätter in en 100kr men samma sak händer sidan bara stannar upp och jag blir av med den 100 också.. har mailat dom 7-8 gånger om att få pengarna tillbaka men dom vägrar svara mig.

Dear mathiasranta828,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Loke Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot proof of your deposits, and your attempts to communicate the issue with the casino?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mathiasranta828,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.