Lord of the Spins Casino - プレイヤーの撤退が遅れています。

Made my withdrawal 10th oct and every day being lied to saying its been sent its not been sent every day being told it will be today and then it was with a 3rd party bank. Now today being told it hasn't been processed, no reply to emails sent and live chat now cutting me off

Dear Donna,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully in the past? Have you received any funds previously or this were your first withdrawal request?

Do I understand it correctly that the payment is still pending inside your account without being processed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Donna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.