Lord of the Spins Casino - プレイヤーの撤退が遅れています。

I made my withdrawal last Monday and it still remains pending when I go to chat and ask they say it will be soon

Additional comments from the player:

"I raised a issue yesterday about this casino I’ve been intouch with their chat members I’ve emailed support who never get back I’m now told it will be a few more days until it’s approved it’s been over the 5 days which I had a email saying it will remain pending for 5 days all you get is it will be soon I’ve never known a casino take so long to payout it’s a absolute joke"

Dear Gstar55,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

it Ok I’ve had a email now saying it’s been approved

Thank you very much, Gstar55, for the update. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Hello Gstar55,

Have there been any developments since our last conversation?

Dear Gstar55,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.