Lord of the Spins Casino - プレイヤーの撤退が遅れています。

Have an email to confirm payment has been approved on 1st November the so called finance team at the casino are saying they have paid on the 6th we are now on the 17th and still no funds have been received. They are claiming it's in a bank compliance review however this doesn't appear to be the case and I am being told on a daily basis when we have an update we will let you know. The funds which produced the winnings were debited accordingly from my account I have never experienced anything like this before and I feel they are withholding my winnings for some reason. They have spoken to me on several occassions saying we will pay you and still nothing.

Dear Mark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

We received this message from Mark:

"Yes have made several successful withdrawals never had any issues with them before have communicated via a live chat service for the past 10 days most recently yesterday to advise a manager is looking into things and to check in again this morning"

Thank you very much Mark for your email I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask to reply to your submitted complaint inside the existing thread in the future and not by sending emails, unless you’d like to forward any additional communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. 

I would like to ask Lord of the Spins Casino to join us and help us resolve the player's issue.

Money eventually received 3 weeks after they said they had paid it

Thank you for reaching out to us and we are happy to see that Mark had received his funds.

Unfortunately the payment processors had some difficulties releasing the funds in the timely manner but we are glad that it was all sorted.

We do apologise for the inconvenience.

Dear Mark,

Thank you for letting us know that you have received your winnings, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru