Lord of the Spins Casino - プレイヤーの撤退が遅れています。

Having previously used your services payment was prompt find yourself back here again payment was approved and according to the gaming site payment in 3 to 5 days being 5th day today spoke with them again today and still nothing

Dear Mark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

I would recommend you waiting for a little bit longer. We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Dear Mark,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Nothing has yet been received was promised payment last week

Thank you very much Mark for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mark!

From now on I will take care of your complaint. I would like to invite Lord of the Spins Casino into the discussion to help us resolve your issue.

Thank you for contacting us about your concern regarding the delay in the payout.

We are really sorry that you faced inconveniences while you were waiting for the winnings.

We have been informed by the provider that the payment is fully processed. We recommend you wait a little bit longer if you have not received the transferred amount on your balance. 

Kindly update us when you received the funds.

Best Regards,

Lord of the Spins Casino

Payment received

Hello Mark!

Thanks to the response from Lord of the Spins Casino representatives, you should have your funds on the way already.

Please let us know, when you'll receive them.

Hello Mark!

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.