Lord of the Spins Casino - プレイヤーの撤退は遅れています。

I had free spins on the 15/05/2022 i also deposited before I had taken my spins. I wagered what was required and managed to withdraw €400. My mother had recently withdrew from there and it took 3 days. I messaged after 3 days to see why it was still sitting there and they told me to wait 5 working days. I waited the 5 working days which was yesterday 20/05/22 to be told my withdrawal has been approved but they need to finalise it. Waiting all night and it still hasn't been done. As per there terms and conditions it takes 5 working days i went onto chat this morning for them to tell me it is due but management are still doing final checks but it is the weekend now. So nothing will be done until next week!

Dear Toni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hi Kristina,

I have withdrew from there before and it's not been a problem. They said my account is verified and that the withdrawal has been approved so not quite sure why it is taking so long.

I fully understand your frustration, Toni. However, we always give the casino two full weeks to process each payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi,

The withdrawal was approved on Sunday. Waiting for the money now.

Thank you

Dear Toni,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi,

Yes I received my money within 3 days of the approval.

Awesome news, Toni. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.