Lord of the Spins Casino - プレイヤーの遅延が発生しました。

I put in a withdrawal request on the 19th of November, it took until 26th to get approved.

I was told by the casino the payment would be processed that day, it wasn't done.

I was then told it would be processed on the 27th, this also wasn't done.

I was then told they dont know when it will be processed.

Can you please assist me in getting my money paid out by the casino as always there taking there time. There was no casino bonus money used in any of the play.

Thanks

Dear Ross,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

This isnt my first withdrawel. Its showing as approved from Thursday, I've been in touch with the casino and they've told me its still not been paid to my bank. Its always it'll be paid to ypur account tommorow but it never happens

I fully understand your frustration, Ross. I will set the timer for additional 3 days and if there’s no development by Thursday this week, we will intervene. Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

Ok ill keep you updated if anything changes

I will keep you updated if I get paid

Hello Ross,

Have there been any developments since our last conversation?

Yeah they finally paid yesterday, 14 days my initial withdrawal request. Very slow but got there in the end.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Ross, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru